Frequently Asked Questions

Shipping

Q: How fast is your return shipping?

A: All "Free Shipping" packages are shipped with USPS Priority Mail with Delivery Confirmation numbers. Priority Mail normally is a 2-3 day service.

Q: Do you ship international?

A: Yes USA iPod Clinic does ship international, just choose your country from the drop down menu during the checkout process.

Q: What is your lost package policy?

A: We try our hardest to avoid lost or stolen packages. We are not responsible for lost or stolen packages. All 2-day or Overnight shipping do require signature, Signature on delivery must be requested on all ground shipments.

Q: What shipping method is free shipping?

A: All free shipping items are shipped USPS ground.

Warranty

Q: What sort of warranty does USA iPod Clinic offer?

A: USA iPod Clinic offers a 90 day warranty on all parts and labor, for any all return requests please email us at sales@usaipodclinic.com.

Q: What is your abandonment policy?

A: USA iPod Clinic will make several attempts to contact you with a repair quote. If we do not receive any contact from you for 90 days, your iPod will be considered abandoned.

Q: How long does my Apple® warranty last?

A: As a general rule, your Apple® iPod warranty lasts for one year after the date of purchase. Click here for more information about the Apple® iPod Warranty.

iPod Repair and Screen Repair

Q: What is free iPod testing?

A: There are three steps involved:

1. Add the Free Diagnostic service to your cart, and check out.
2. Our address will be sent to you in an email as soon as your order is complete.
3. Once your iPod is received we will determine the problem, and you will be sent an affordable repair quote.

Q: How long does the free iPod diagnostic testing take?

A: You will be contacted 24-48 hours once your iPod is received with a repair quote. You can accept or decline the repairs. If you agree to go ahead with the repairs the new charges can be applied to the credit card you have on file with us.

Q: What is the turnaround time on repairs?

A: Most repairs are done and shipped within 24 hours of us receiving them.

Q: What iPod Models do you repair?

A: We currently repair 3rd gen, 4th gen, iPod Mini, iPod Photo iPod Nano iTouch and iPhone.

Q: Will the repair void my Apple® warranty?

A: Any repair not done by Apple will void your warranty, but Apple repairs are costly and Screen repairs are not covered by Apple.